Refund policy

Effective date: July 28, 2026

Every DelaFuente piece is crafted to order in solid gold or platinum and set with certified lab-grown diamonds or fine gemstones. Because each piece is made for you, our policy is built around exchanges and store credit — and it is designed to be clear before you buy, not after.

The short version

  • You have 30 days from delivery to request an exchange or store credit on eligible pieces.
  • Custom, engraved, and personalized pieces are final sale.
  • If your piece arrives damaged or incorrect, contact us within 48 hours and we will make it right at no cost to you.
  • Sizing is not a return: every ring includes one complimentary resizing — see our Free Resizing page.

Exchanges & store credit

If a piece doesn't feel right, you may request an exchange or store credit within 30 days of delivery. The full value of your purchase can be applied toward another piece, or held as store credit.

Because our jewelry is made to order, we do not offer cash refunds, except where required by law or when a piece arrives damaged or incorrect due to an error on our part — in that case, you may choose between a repair, a replacement, or a full refund to your original payment method.

Eligibility

  • The piece must be unworn and in its original condition.
  • It must include all original packaging, certificates (IGI or GIA), and accessories.
  • The request must be made within 30 days of delivery, and the piece shipped back within 14 days of approval.

Final sale items

  • Custom and bespoke designs
  • Engraved or personalized pieces
  • Earrings (for hygiene reasons)
  • Items marked “Final Sale”

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the piece and packaging. We will resolve it promptly — repair, replacement, or refund, at no cost to you. Manufacturing issues are always covered by our Lifetime Warranty, with no time limit.

Sizing

If your ring doesn’t fit, that’s not a return — one complimentary resizing is included with every ring (within 30 days of delivery, extended to one year for engagement rings). See our Free Resizing page for details.

Cancellations & changes

Because each piece is made to order, cancellations or changes must be requested as soon as possible after purchase. Once production has begun, changes may no longer be possible.

Return shipping

Return shipping for exchanges is the customer’s responsibility. We will guide you through generating a label, and we strongly recommend a fully insured, trackable service — we cannot be responsible for pieces lost in transit on uninsured shipments. When a return is due to our error or covered by warranty, we cover shipping both ways.

How to start

Email us at dannadelaf@gmail.com with your full name, order number, the piece involved, and the reason for your request (photos if the piece arrived damaged or incorrect). We typically respond within 1–2 business days.